können. First of all, let me just put in excuse out here,
my German. I used to speak German some music out,
but I rather got rather put it, cause I'm,
I don't been living.
I used to live very close to the German border,
when I was a could, I don't anymore.
So I'm trying to cat up on my German.
This means how if you want to ask me questions in German,
you're more than welcome, I kind of distant do,
but I for the sake of you.
I'm going this speech in English
I'm going to talk to about the implementation of fronter in the University of Vienna.
And I'm going to share the you the most boring slides,
you're going to pretty presented with doing these todays,
hopefully the watch from me will be some word
more vivivit. I more so to going to tell years,
some small stories and small pitful, so about the every day life
with the your project management. But first of all,
I'm going to fill you in them on some of the details and give you some of the numbers,
so you can relate to what I makestally talking about The your investor of vienna should actually have been giving this speech,
outsay, but damn, you know,
settled with the second best. That's me. As you can see see some of the,
things are incuritation marks.
And the things in the slides in curitation marks,
is sayings from watch called and elk test.
This is a presentation from the University of Vienna. Now,
I'm not very good in geography. And nost that made,
but as far account understand the eltist, where something with the massage is a class.
And advasive menuver in schweden, so possibly, something with an elt. So a German car in sweden,
but they and außer in University and we're from know way,
this is kind of weird there,
but what I'm here to says that,
when you see things in crutation science,
then this is statements, statements from the elters,
this is not something that I have come up with,
just because I'm here today, alright, lest that,
numbers, well,
the University of vienna disciding in 2017 to go for a standardized,
EU contract,
software and services,
it's called
This was mainly do to they needed to short down
blackboard this year in Frebruary, the license simply expired.
I'm going to give you some of the background-Information on that later on.
They have some to 200.000 students on proctor making 15.200 teachers at the moment.
Since 2004, they have been using up websities this that
this is a website on with blackboard eventually.
They have more than a website e-Learning courses at the moment.
So this is just to give you some of the background.
They decided to change because backboard in websity emerging merging
they feld with an uncertain future
Not out the University of Vienna is said,
demanding customer my contrain that they know that we are telling this to you guys.
They know that that's just the way things out.
They didn't feel that they made of the amount of support from Blackboard.
So this is was one of the ET-Elemente for fulm
to go in look from other mendo.
Ah, they experience more more everything the Software product.
They tried to get heard with the Blackboard usual aggroup and Blackboard in Holland,
but they failed all blackboard filled to listen to them I guess.
So, the five your contract with you
takes bia
So they feeld out, or that that do this up to go for a tender.
And this 10 to should fill some of the equimians listed here.
And this tender is, I have it. I could show to,
but of course, it's highly classified, or how to kill everyone you afterwatch.
So it's 46 pages with the different demands,
should be able to do this,
should be able to do that, basically,
should be able to do everything that blackboard that,
just better and also,
it news to be doing a lot of new stuff
that we proscibly haven't started of yet,
but it's important that it does
It's should be scalobled, because Some, it's a failing large institution.
And one of the things, kilomen for them,
was they have a lot of stuff in their blackboard today.
Lot of course is love content, and they needed to
move this into the new veally a virtual learning in my moment.
So, it also needed some intupation with I,
bye far, this is the management information system.
And it would, it would be okay, if this
was multiple systems, it didn't like,
it didn't have to be just one system. So,
some of the elements in the ten that with the things that
you see here, I want going to all the details.
Ciao. They hand it out the gender. They told
of after words that them. They actually wanted to contain
you will blackboard. They just wanted to center sensational to them.
But unfortunately, they fehlt to hand in formerly correct tender.
And this was a backlash to be end,
because now they are actually force to find and new delivery
for the vealey at campus
So. Wes, I didn't account for. This is the internal
process from VNI'm not going to bother you will all the details, but naturally weever in why
did to vienna and wish was giving in the speech,
this some small changes in the gender, the gender with republished and we enter that.
And the enter to that tend that was a binding offer.
And that was, that was the offer that was signed. So,
we knew that Some of these things, I mean,
when I say, we, I didn't know,
because I wasn't involved in this project at that time,
but some of the pre-re-re-re-re-re-requisites was, they had already a statelist,
they infrastructure, when I had there on hosting center,
roles and definitions with on place, e-tutes with found the cheaters,
new how to use, a virtual learning environment.
So everything with actually in place to, well,
how how can it be? It's pretty much a hit
and run,
bright?
Ja. Wow
This is again from the actest, basically, we concident front up,
because, bla bla, not going to go into the.
I just byed my apparents, I'm not a sales person,
I'm actually, where do called Attacky, this is just my discuise.
So I know which going on behind the change with
the bitch and bytes and service and stuff like that.
Now, this is the part where I can involved.
I met rather this is rather,
last is some of you may have heard of them,
other hey, may have met him,
he's the founder of front and The fronter evangelists, if you were like.
I met to mean in London facile meeting, I would say now.
But he said to me, oh Thomas, you speak German,
don't you? And I think, I think my reply was,
what will and he said all right well, I have job for you.
You know, Vienna, the University, Austria,
I said, yes, alright war, you know,
they have signed up for front up.
Could you help is out there, is just, you know,
Project Management to there all had they have blackboard or ready,
they have all the Terminallogies and place, is just,
you know,
hit and run a few weeks than you out
Ähm. Wow. So, I thought about that for 10 seconds.
Denn have besign chance and he said all that that is
a deal and then he wendolf. All right. So,
I contact that the Office in Germany and told them to
sent me all of the details and I got the tenter.
And red through the document in German. And then I've
started to identified the deadlines. And from what I could see,
the had thought of all most everything,
everything was in the tenter, it was a very, very though.
Tender, it was show detail. I've never seen in
thing like it. This was good, but this could
also posh a problem
So, what I did was I contracted the
product team in front and I said, listen guys,
I can see from my very brief gap analysis,
between what front to can do and what the 10th actually wants to do,
we have some development that we need to 10th to.
So what I you deadlines? And they it replyed and
I quote. Who? And I said to them,
you know, the University of Vienna,
didn't the Sales Guy talk you about invention some of the
and programmation of the stuff that we don't doesn't compive with today.
And then again quote, know. All right, then then,
äh, talking about setting off on the rong ford.
So what we did was,
we have course identification of the things that we needed to
deliver we formed this mall product team and talk to hosting about setting at the hosting environment at viennas side.
So where did this leaders to, well, the problem
was that I talked to them on the phone and when
I mean, they my talk to degation vienna.
And I said to them listen, we'll fine next week,
our bringsummith the übertechies with me and they'll set up the
hosting installation for you guys.
And they said,
let's fine
Was tut das? Aber on page for in the tender,
it state it very clearly humerst hand over the source code,
two days after signing.
But hey, I had cold limit and made all the arrangement.
So, I think today, I'm not sure,
if this is was a lack of communication or what,
but the thing is, that a few days before the flightwish schedule.
We got to fact from the allower thing that,
we have made a content, contract breach,
but not handing over the source code.
Now, this is a serious matter,
because we haven even made that guys sheet.
I haven't. And we already got a fact from the
lower. So this is not the best start.
And that
wish troubling
So, my thought was alright,
this tender is very detail, down to the last detail.
And we need to complie with this now. So a naturally,
I formed our huge supfile and sently source code to triviena.
And then this was settled. Still, we floom in
a few days after. And this was getting off in the wrongford.
What then happened was that we had a small doing?
And I actually ask them, couple of weeks ago,
we were in an a now way and that do your members,
do you meant you set to us,
that we do not
trust you
And she said now, but I mean, this was lated neevening.
So and we had a build to drink so.
But this is pretty much, what they said,
we don't know frunter, we don't trust you,
you have to earn out trust. So,
there also said, we would have selected on other protect,
but giving the EU-Tender, you one,
but in our hot, we feel that,
you shouldn't have, but that's how the legal stuff goes.
Show basically, well, this wasn't the
optional situation for any of us
What I did was, I said, we need to
do something here in order to gain their trust.
First of all, we really wanted this. I mean,
the University of Vienna is, it's a huge case,
it's a huge case, it's a very
percitive University and stuff like that. And giving the things,
that we needed to settle in the German speaken region in Europe.
This was very important first. So,
we performed even a new gap analysis and we made some some specification documents,
we sended to Vienna and had the comment to it,
I then we sended into the normal ideration,
you know, design implementation tests and stuff like that.
And we formed to some deadlines, basically two deadlines,
Teilabnahme 1, and Teilabnahme 2. And the Teilabnahme 2 with
in Februar this here and when this were signed of the project was delivered.
So this open shirt case with an a few weeks,
well, had now a lasted a practimately 708 months.
So this is the time specture that we turn about.
All right, now The things in the contract,
was not the main issue, the things not in the contract,
was going to be the main issue.
Because Recon, that we do not trust you,
and we have failed, because we didn't send the source code.
I could see that even door that, they have been
very, very though and it's writing the tender.
I knew that some way a long the road,
something would appear, that they didn't consider or happened considered.
And I thought, this would be the,
this would be the opening,
this would be the way through the door into,
there are, I wouldn't say hard,
but The way that I could make them understand that we actually want this as much is they do.
And this actually happened with in a very short time.
I want get into all the details monboy jumple,
but basically they using a sincle sign on functionality.
The sincle sign on a lots them to jump directly into
our system, without looking into our system directly.
The problem how is that in our for you tood to
choose your language in Franchise, you need to like in.
And and this language change for there say,
needed to be insight front up, because they didn't luggin.
So they didn't get the lock in poxit with
the lanker selector
And this wasn't for seen, by the one.
So they call us and say, I said to listen,
we have a problem, because this is in the tender.
And I replyed, no, that's true. But don't were,
this isn't a problem, will fixed for you.
No, develops some new features for you. So the connectually
is elect and choose and other language one you have already luckdown.
This not going to be a problem. And this was
hopefully and my guess is this was an iOpener for them,
because, hey,
they actually do live it something that wasn't in the gender,
maybe they are not show, but guys have the all.
And basically yes, The world became a better place.
Now we started talking into that of threatening itself.
This is also seeing as a huge emprovement.
I can tell you. So where we are this summer is
well actually we decided, should I say first of all,
we decided not to sign of tileabnahme 2 in Februar.
And this is, this is meanly do to the reason
that jump of the question types in in Blackboard,
wasn't supported in front to,
we wanted to trade,
those tested types in front it
in Februar
And signed off, but then we decided to create and in time,
new tests true. So it was been answers to trade
to new test types and then a few months later,
a publish in the time, new tests true.
So we merged together. So we will we will be
publishing and new tool with this missing test type.
So but we did signed of here in Julida,
but we're still missing to ein Bits and Pieces,
but so where we are now, this is the fact use from Vienna.
And This is more story to this as well.
You made remember that that started up, but telling you
the story about the missing source code in the fact from the lawyer.
Well, when we decided that we personed teilabnahme 2,
but still would signfort. I said to them listen guys
. I need some kind of, you know,
just that written statement, that everything has been delivered.
I just besides this things that we still need to deliver this
was just small things. And they said, well,
this is not going to be a problem. Well,
we'll send you need But suching E-Mail cannot come from the project
manager to have to come from the head of the department
Dr. Peter Marschsteine. And he likes to use factors.
So this was the second time effects from University of Vienna,
came to our head office. And today, I would,
I would claim that RCEO, a still afraid of till effectors.
So it only took very few moments than I had men
on the firmen. Thomas, I got a fact,
it's it. It's a muriovers to a Vienna,
do we miss something is there something missing? I have
got an something wrong it.
What was the problem? I said, I'm know,
I don't think to a roger.
I think this is just the statement that we have
agreed upon the last bitch and pieces that we need to
deliver and everything has to be signed and we
cannot invoice them and they can pay
And he would didn't quitely in the phone and he said,
oh, thanks. And then he home up. And
I did know this that I live in then markt.
Show I live go to Oslo from time zu time.
And then did know this that the fact with actually move
from the center of the Office to the back of the Office.
And we have a fair to large office.
So no one from management, one to strope by the
fact and see there's no factors from VNI guess.
So they have reconfigured the Offices.
Small story from there. I right. But it's
true to
This is how things actually made progression and the case of VNOW.
The schmoll, small hit and run thing that was supposed
to take a few weeks in London took.
Wow. I think we shine it off for a julied 20 Second.
So which was actually 13,1, I guess. And the
funny thing is that I didn't actually bring that peacher.
But I'm not really a project manager.
Well, I can manage project and deliveries.
But my job is actually
customer manager
And the funny thing is that I'm also the customer manage from for Austrian.
So basically in terms of handing things over,
we need it a hand over from project management, to customer management.
The reason is that University of Vienna is a platform a customer,
we have service level programming, one two in three, where three is the best.
And then we have short and card you can not buy,
it's a platon on card,
when you own the platon on card you can call employees,
24 hours a day in Frontend, say, listen,
we have this on that problem, only very few customers can do that.
University of Vienna with search a customer.
And they are handled by the year customer manager.
And I'm the customer manage for the German speaking region,
So basically, I as a project manager,
handled over the project to myself,
which was actually quite find you so,
too pictures of me handing the project over to myself standing here,
and send the turbley one.
This role some emusement. So I continued with the case
of vienna. And we had us more meeting in Oslo,
few weeks ago, when to Oslo and I'm our meeting,
you believe believe in senter close, we eight raindy,
but had a good do not.
And it was, it was just amazing to see,
how much the apparents of people had changed since 13,
13 months prior to that meeting
We could talk about,
a lot of different things than just work as well,
since they climb tours that, we don't trust you,
you won't out choice, we have found conversations,
every known then, we on Facebook together,
we not friends in a friendly term,
I would say, but still in that professional way,
but we actually managed to turn the should I shay very very very thrower gen tender into Every Lile,
reliable,
way of communicating with the customer.
And this was actually the huge challenge in this.
So if you have any questions for me,
all be happy to enter, anyone, modells, no?
I just made my point, I just made my point,
I really commented everything, you don't have one single question.
Alright. All thank you very much